This cancellation and refund policy outlines how you can cancel or seek a refund for any paid services or subscriptions that you have purchased through Xalyte Forms. We are committed to ensuring your satisfaction with our services.
1. Cancellation Policy
Subscription Cancellations
- Cancellation requests will be considered if made within 7 days of the subscription purchase.
- After the 7-day window, your subscription will remain active until the end of the current billing period.
- You can cancel your subscription at any time from your account settings to prevent future charges.
One-Time Purchases
- For one-time purchases (such as premium templates or add-ons), cancellation requests must be made within 48 hours of purchase.
- If the service has already been delivered or activated, cancellation may not be possible.
2. Refund Eligibility
Refunds may be granted under the following circumstances:
3. Non-Refundable Items
The following items/services are generally non-refundable:
- Services that have been fully rendered or consumed
- Subscription fees for periods already used
- Custom development or integration work that has been completed
- Third-party service fees (such as payment processing fees)
- Promotional or discounted purchases (unless required by law)
4. Refund Process
How to Request a Refund:
- Contact our customer support team via email at support@xalyteforms.com
- Provide your order/transaction ID and account details
- Explain the reason for your refund request with any supporting evidence
- Our team will review your request within 3-5 business days
- You will receive an email notification about the status of your refund
Refund Timeline:
- Once a refund is approved, it will be credited to original payment method within 7-10 business days
- The refund will be credited to the original payment method used
- Bank processing times may vary; please allow additional time for the refund to appear in your account
5. Disputes & Complaints
If you are not satisfied with our decision regarding your refund request, you may escalate the matter by writing to us. Please include all relevant details and documentation. We will review escalated cases and respond within 10 business days.
For products or services that come with a warranty from third-party providers, please refer the issue directly to them as per their warranty terms.
6. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us:
Phone
+91 98765 43210Note: Xalyte Forms reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.